Refund Policy
Returns
Purchases older than 30 days are not eligible for returns or refunds.
To be eligible for a return, your item must be unused, in original packaging and in the same condition that you received it.
*There are no refunds for a material deposit once the material has been ordered and/or the project has been started.
Refunds (if applicable)
Once your return is received and inspected, you will receive an email notifying you that we have received your returned item, and of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company as it may take time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at oddwoodlumberco@gmail.com.
Sale items (if applicable)
Only regularly priced items may be refunded. All sales for discounted items are final.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at oddwoodlumberco@gmail.com and send your item to:
8434 Afton Ln Unit B
Port Richey, FL 34668.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to:
8434 Afton Ln Unit B
Port Richey, FL 34668
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Additionally, a 20% restocking fee will be deducted from your approved refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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